I hope you enjoy some of my favourite resources that I’ve collected over the years.
Select a topic from my Core Programs and you'll find a range of helpful resources to guide you through that topic.

Books, videos, links to tools and other information that will help you learn and grow.

 

 

Prioritise
For
Purpose

Customer
Centric
Cultures

Hunting
and
Farming

Results
Based
Leadership

Start a
Conversation
That Matters

Resilience

Prioritise for Purpose Resources

• Seven Habits of Highly Effective People by Stephen Covey
• The Slight Edge by Jeff Olsen
• Eighteen Minutes by Peter Bragman
• Rest: Why you get more done when you work less by Alex Soojung – Kim – Pang
• Brilliant Email – How to win back time and productivity by Monica Seeley
• 59 Seconds. Think a little. Change a lot by Richard Wiseman
• Eat the Frog by Brian Tracy
• Rocks, Pebble, Sand by Stephen Covey
• Work Life Balance by Nigel Marsh
• The 5 Second Rule by Mel Robbins

Customer Centric Cultures Resources

• Moments of Truth by Jan Calzon
• Customer Service. New rules for a Social Media world by Peter Shankman
• Phrases for dealing with Difficult Customers by Susan F Benjamin
• Dealing with Difficult People by Susan F Benjamin
• Winning Negotiations – Harvard Business Review
• Fish! Omnibus by Stephen C. Lundin
• The Simple Act of Service. Johnny the Bagger
• Zappos Family on Night Line
• Zappos Core Values
• Atlassian Core Values Video
• Six Trends that will shape the Customer Experience in 202O by Steven Van Belleghem
“Customer Experience is the new brand “ by Shep Hyken

Hunting and Farming - Client Acquisition & Retention Resources

• Phrases for dealing with Difficult Customers by Susan F Benjamin
• Dealing with Difficult People by Susan F Benjamin
• Winning Negotiations – Harvard Business Review
• Smarter Selling by Keith Dugdale and David Lambert
• Winning Body Language by Mark Bowden
Amy Cuddy - Game Changers
• Eat the Frog by Brian Tracy
• Rocks Pebble Sand by Stephen Covey
• Huthwaite Presents – Problem questions
• The 18th Camel by William Ury
The Elevator Pitch by Vanessa Van Edwards
• The importance of being Inauthentic – Mark Bowden

Results Based Leadership Resources

• The work you were born to do by Nick Williams
• Questions that get results by Paul Cherry and Patrick Conner
• The New Leaders by Daniel Goleman
• The 8th Habit by Steven Covey
• Six Thinking Hats by Edward de Bono
• Emotional Intelligence by Daniel Goleman
• Start with Why by Simon Sinek
• The Infinite Game by Simon Sinek
Managing the 4 Bird Personality Profiles
• The leaders guide to delegating
• The surprising truth about what motivates us – RSA
• How best to play office politics – Harvard Business Review
• Managing Up – Harvard Business Review
• Start with Why by Simon Sinek
Power Poses by Amy Cuddy

Start a Conversation That Matters Resources

• Crucial Conversations by Patterson et al
• Vital Conversations by Susan Scott
• Leading with Questions by Michael Marquardt
• Perfect Phrases for Dealing with Difficult Situations At work by Susan Benjamin
• Perfect Phrases for Dealing with Difficult People by Susan Benjamin
• Winning Body Language by Mark Bowden
Managing the 4 Bird Personality Profiles
• The importance of being Inauthentic – Mark Bowden.
An Awkward Performance Review
Dr David Rock's SCARF model HERE

Resilience Resources

• The Bible
• Just enough light for the step I’m on by Stormie Omartian
• Ordering your private world by Gordon Macdonald
• Man’s Search for Meaning by Victor Frankl
• Emotional Intelligence by Daniel Goleman
• The Happiness Advantage by Shawn Achor
• Who moved my cheese by Dr Spencer Johnson
• Feel the Fear and do it anyway by Susan Jeffers
• The Happiness Trap by Dr Russ Harris”
The Happy Secret to Success at Work – Shawn Achor
• The surprising truth about what motivates us – RSA
• Managing Up – Harvard Business Review
• Meditation can Change your life by Sarah Lazar
• All it takes is 10 mindful minutes by Andy Puddicombe
How to make Stress your friend – Kelly McGonigal
• Work life Balance By Nigel Marsh
• The 5 Second Rule by Mel Robbins
• How meditation can change your life by Sarah Lazar
The App - “Headspace” for meditation

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